Delivery Service

Canadianpond.ca is affiliated with various delivery and transport companies, each excelling in their field. For delivery to Eastern or Western Canada, the United States, Europe, India, Tahiti and elsewhere in the world, we choose for you the best option to ensure prompt service whether by ground, air or sea. Our warehouse and shipping team ensures the proper preparation of your order and efficiently coordinates its delivery for you to receive your products in good condition and in the shortest time possible.

Shipment Tracking is Easy

  • You will receive your invoice by e-mail upon shipment of your parcel(s);
  • You will find on your invoice the name of the transport company as well as your waybill number;
  • Go to the appropriate link below to track your shipment by entering your waybill number;

Please note it may take up to 24 hours, or until the day after you receive your invoice, before the transport company will update the status of your delivery. Call us if you have any questions.

Canpar
Purolator
Loomis
Canada Post 
UPS
Robert Transport – 1 800 361-8281

Online Shipping Rates (Transactional Items)

The shipping costs for our transactional products are calculated according to their weight and the shipping region of the item. Here are some examples below:

  • Quebec and Ontario

For an order containing items weighing less than 1kg, the shipping cost will be $ 15 for the Quebec and Ontario region. The maximum shipping charge for this region is $ 49 for an order containing items of 50 kg or more.

  •  All other provinces and territories of Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan, Northwest Territories, Nunavut, and Yukon)

For an order containing items weighing less than 1kg, the shipping cost will be $ 29.90 for the regions mentioned above. The maximum shipping charge for these regions is $ 90 for an order containing items of 50 kg or more.

(*) Exceptions may apply.  See below.

Exceptions

Free Delivery: 

Some items are available with free shipping. Like Kasco products and the Lake bottom blanket. (Some exceptions apply, and Étang.ca Products reserves the right to change the delivery term without notice)

Oversized Shipping for products available for purchase online::
Additional shipping charges may apply for heavy and / or oversized products. Please note that shipping costs for these oversized items will be visible in your shopping cart prior to purchasing. We reserve the right to cancel any order if freight charges have been incorrectly calculated. You will always be contacted to approve a change, additional charge or cancel your order.

Remote Delivery:
Some geographic service restrictions apply. In certain remote locations, delivery will be made to the courier’s closest Pick-Up Centre from the shipment destination. Customers will be notified by the courier when shipments are available for pick-up. Other remote areas of Canada can only be serviced by air delivery. If extra shipping charges are required for your order, we will contact you to confirm whether you’d like to pay the additional fees, change the delivery address or cancel the order.

*** Only web orders with delivery within Canada can be completed on our transactional website.  For delivery outside Canada, please contact one of our sales representatives.

*** Don’t forget to check our promotions section for occasional discounts on transports or products.

Delivery Terms

Unless specified and for all destinations:

  • Shipments in Canada considers FCA – 570 Knowlton Rd, Lac-Brome (Free Carrier) INCOTERM® 2010 for shipments with included shipping fees or EXW – 570 Knowlton Rd, Lac-Brome (Ex Works) INCOTERM® 2010 for orders picked up or not shipped by Canadianpond.ca Product Ltd (Shipped on client’s transporter account).
  • United States shipments normally consider DDP – Agreed Destination (Delivered, Duty Paid) INCOTERM® 2010.
  • International shipments normally consider CPT – Agreed Port or Airport Terminal (Carriage Paid To) INCOTERM® 2010. Option on DAP- Agreed destination (Delivered At Place) INCOTERM 2010 also possible when requested.