Customer service

Beneficial bacteria in liquid or dry form

Can beneficial bacteria be shipped in the winter?

Yes, we can order a heated truck for special delivery but it is best to order bacteria before the winter months. 

How can I keep my pond water from developing too many nutrients?

We always recommend to our clients not to mow their lawns too close to the pond. We love the natural look that can develop when grasses and other plants are allowed to flourish at the pond’s edge. This band of tall plants helps to capture nutrients from nutrient rich surface water from entering the pond. Also make sure surface run-off doesn’t get into the pond, as it is normally very high in phosphorous.

We put bacteria in our pond and it is still growing algae, why is that?

Many ponds that receive a fair bit of nutrients on a regular basis can be difficult to treat. Here is a checklist that can help you troubleshoot the problems in your pond:

  • Verify the size/depth of the pond and dosage of bacteria. Call us for help.
  • Do a shock treatment of bacteria every spring. Follow treatment applications regularly or add more bacteria if necessary.
  • All bacteria we sell thrive in aerobic environments, so add lake bottom aeration if you haven`t already done so. Aeration, fountains and waterfalls are not equivalent systems for giving oxygen to a pond.
  • Check to make sure your existing aeration system is functioning properly.
  • If your pond is in the sun and you run your fountain or waterfall all the time in the summer, consider running it only on a timer during the cooler parts of the day.
  • Check the pH of the pond to make sure it is within the range for bacteria to work.
  • If your product has been open for a while, froze and / or has been in stock for several years, chances are the bacteria population contained is no longer active and efficient.

When is the best time to start and end bacteria treatments?

This depends on the product: Bacterius PS for Pre-Season, or Bacterius PW for Pre-Winter, can be applied to water as cold as 5C. All our other beneficial bacteria can be applied to water at 10C/50F or warmer. 

Is it safe to use bacteria in the pond, for swimming in the water, for pets?

Yes, it is safe for use in the pond, for domestic animals and for human swimming.  

Can the bacteria freeze, or will this kill the bacteria?

Ideally no bacteria should freeze.  We recommend all left over bacteria be stored in a cool (above 0C) dry place for the winter. The liquid bacteria should not freeze and once opened it should be used within 2-3 months.

I have some bacteria left over from last season, is it still good?

Yes it is still good if it is dry bacteria; if it was liquid bacteria from an opened jug from the previous year chances are good the effectiveness of the bacteria is low. 

How do I know the beneficial bacteria are properly stored at Canadianpond.ca?

We take great care managing our beneficial bacteria stock, rotating stock properly and advising our clients about proper care and storage of products. We keep all beneficial stock in our heated warehouse and ship when no danger of freezing exists. 

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Algaecides

What should we know about the laws and regulations surrounding algaecides in Quebec?

In Canada, the field of pesticides, and therefore algaecides, is a shared responsibility between the federal government, provincial or territorial governments and municipal bodies. The federal government also controls the registration and re-evaluation of pesticides and their marketing and labeling. The main objectives of the Pest Control Products Act (Pest Control Products Act) under the Pest Management Regulatory Agency (PMRA) are to protect human health and the environment, Effectiveness of pesticides. The Pest Control Products Act therefore defines the obligations of pesticide suppliers. Provinces and territories may regulate the storage, sale, use, transportation and disposal of federally registered pesticides. They also manage the training and certification of pesticide vendors and users. In Quebec, the Pesticides Act has two main objectives: to avoid and reduce harm to the environment and health, and to rationalize and reduce the use of pesticides. The Pesticides Management Code and the Regulation respecting permits and certificates for the sale and use of pesticides derive from that Act. The last Regulation dictates the categories and sub-categories of certificates corresponding to the activities relating to the sale and use of pesticides. According to this regulation, Canadianpond.ca has the following retail and application licenses:

  • Category B license (B1) – Retail pesticide
  • CD category license (C2) – Application of pesticides in aquatic environments

For their part, municipalities have the power in several provinces to establish more detailed regulations, taking into account local particularities. For more information on the regulations in force in Québec, please consult the Regulation respecting permits and Certificates for the sale and use of pesticides.

Who can sell, buy and apply algaecides in Quebec?

The Regulation respecting permits and certificates for the sale and use of pesticides governs the classification of pesticides and establishes a permit system (for companies) and certification of qualification for pesticide sellers and users in Québec.  The sale of class 3 algaecide for use requires a Class B “Retail Sales Permit” and Subclass B1 business license. Class 3 algaecides can only be purchased by a person who meets one of the following conditions:

  • A licensee (category C or D) who authorizes him to perform work involving the use of this pesticide;
  • Class C permits work to be carried out for remuneration. The subcategory for work with algaecide is C2.
  • Class D permits work to be performed without remuneration. The corresponding subcategory is D2. Any person wishing to do the work for him-self must possess this license.
  • Exempt from such a permit, but holds, or has in its service a holder, a certificate of application of pesticides of categories E (E1-E1.1 and E2) or F.

In case one of the above conditions is not met, you will have to pay for the treatment so our team (Canadianpond.ca) will have to apply the algaecide in your pond with the C2 license.

Does the regulation on algaecides in Quebec also apply to other provinces?

No, even if the algaecides sold at Canadianpond.ca who is licensed according to the PMRA, which is a federal agency, each province has its own regulations for the sale, purchase and use of pesticides.

What are the obligations of Canadianpond.ca Products Ltd. when selling algaecides?

As a company with a permit to sell algaecide in Quebec, we have certain obligations that, according to the law, must be respected:

  • Sell the products only to license holders and / or certifiers corresponding to the fields of application. If not, we are required to sell both product and application service to the client.
  • Maintain a register of sales of algaecides in Quebec. This register must contain information on the sale, product and buyer such as: buyer’s name, address and license number, name, class, registration number and quantity of the algaecide sold and the date of the transaction.
  • Properly inform customers about the scope, dosages and precautions to be taken when using pesticides.

Note that if the buyer does not have a permit or certification to apply the pesticide, he will have to use our services for the application of the algaecide; otherwise the purchase will not be possible.

What is Polydex and Polypro algaecides?

The Polydex and Polypro algaecides are Commercial Federal and Provincial Class 3 pesticides (Section 5.1 of the Regulations).

  • Their guarantee is copper (present as copper sulphate pentahydrate) at 5%.
  • Their Pest Control Products Registration Number is 23636 and 27769 respectively.
  • The manufacturer is OCION WATER SCIENCES INC.

Polydex Product labels and MSDS are available on our webpage.

Are algaecides considered hazardous, what precautions should be taken when using these products?

Polydex and Polypro algaecides are considered dangerous products and for this reason we must be certified to sell this product. But rest assured, if used properly and according to the necessary precautions, there is no risk to health.

Being products with minimal risk (poison warning), basic precautions during application such as wearing tight goggles, long clothing and gloves must be observed.

For more information on precautions, consult the Material Safety Data Sheet.

How do I know that my pond needs an algaecide or beneficial bacteria treatment, or both?

It is safer to discuss the condition and issues of your pond with a member of our experienced staff who can help you determine what the best approach is to treat the pond. Generally, it is preferable to regularly use beneficial bacteria to constantly reduce the sediment / nutrient accumulations that have been present for years in the pond. However in instances where time is a factor, algaecides will eliminate existing algae very quickly. When the algae are dead and precipitated on the bottom of the water, it is the bacteria that will help eliminate the biomass of algae that prevents the latter from becoming a source of nutrients, creating another episode of algae proliferation.

It is always preferable to understand what is happening upstream of an algal problem, i.e. by mitigating source nutrients before using the chemical (algaecide) method. In this way, managing surface water does not run counter to the natural ecosystem of a pond.

Is it necessary to repeat the algaecide treatment?

All ponds are different. Often one treatment is sufficient however we recommend a second treatment if the problem of algae persists. The best way to avoid a recurring problem is to use algaecide in combination with beneficial bacteria and lake-bottom aeration. Before doing any other algaecide treatments, test the copper level in the water to make sure it is low. If the amount of algaecide applied in the pond is already sufficient, there is no need for a second treatment. Indeed, too much concentration of algaecide in water can, over time, can cause the algae to resist the product, thus the opposite effect where the algaecide is no longer effective, can occur.

Will the algaecide still be effective after being exposed to frost?

No, the product should never freeze. If it has frozen, you will see that there will be separation of the fluids in the bottle.

Should I do regular algaecide treatments in my pond?

No, algaecides are not like bacterial products. You should test the water in your pond with a pool water tester, and ensure that the copper level remains safe for fish and plants before reapplying.

In fact, in conjunction with the main objective of the Pesticides Act, the treatment of algaecides should always be used as a last resort to prevent algal blooms. The steps to avoid algae invading your pond are described in the following table:

 STEPSDETAILS
Prevention1- Protect the ShorelineAvoid cutting vegetation too close to the shoreline. The vegetation (tall grass) protects the body of water from runoff and therefore reduces the addition of nutrients to the water. This method also brings an aesthetic and more natural appearance to a pond. This band of tall grass helps to catch the waters rich in nutrients and phosphorous from being washed into the pond during the rain.
2- Aerate from the bottom upThe general principle of aeration in water bodies is to create an environment conducive to biological life and thus to balance the ecosystem.
3- BioaugmentationIn addition to aeration, the addition of beneficial bacteria in the body of water accelerates the biological processes and thus reduces the organic matter and the excess nutrients contained in the water.
Intervention
4- Algaecide TreatmentAlgaecide treatment is a chemical control method to remove algae. This method proposes the addition of chemicals in the environment to destroy the live algae population. Pesticides will always have a greater impact on the environment than other methods of control. Therefore, this method is suggested as a last resort.

How can I keep my pond water from developing too many nutrients?

We always recommend to our clients not to mow their lawns too close to the pond. We love the natural look that can develop when grasses and other plants are allowed to flourish at the pond’s edge. This band of tall plants helps to capture nutrients from nutrient rich surface water from entering the pond. Also make sure surface run-off doesn’t get into the pond, as it is normally very high in phosphorous.

We put bacteria in our pond and it is still growing algae, why is that?

Many ponds that receive a fair bit of nutrients on a regular basis can be difficult to treat. Here is a checklist that can help you troubleshoot the problems in your pond:

  • Verify the size/depth of the pond and dosage of bacteria. Call us for help.
  • Do a shock treatment of bacteria every spring. Follow treatment applications regularly or add more bacteria if necessary.
  • All bacteria we sell thrive in aerobic environments, so add lake bottom aeration if you haven`t already done so. Aeration, fountains and waterfalls are not equivalent systems for giving oxygen to a pond.
  • Check to make sure your existing aeration system is functioning properly.
  • If your pond is in the sun and you run your fountain or waterfall all the time in the summer, consider running it only on a timer during the cooler parts of the day.
  • Check the pH of the pond to make sure it is within the range for bacteria to work.
  • If your product has been open for a while, froze and / or has been in stock for several years, chances are the bacteria population contained is no longer active and efficient.
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Aeration

Should I turn off my aeration system in the winter?

Yes if you want to skate on your pond you should turn off the compressor. If the compressor location is not heated, unplug the compressor from the tubing and store it in a warm place for winter.  If there is fish in the pond, you can leave it going if you want to continue moving and oxygenate water. The system if Make sure to install some DANGER THIN ICE signs around your pond. In neighborhoods with children we recommend you turn it off.

Is it best to aerate all day and night or just at night?

If you can aerate all the time, this is best. Some ponds however are very shallow or are in full sun. In these cases you may want to aerate using a timer, during the coolest times in the day (evening). 

What information do I need to know in order to purchase an aeration system for my pond?

You need to know the depth of the pond in several places, the length and width, and the age of the pond if possible. Best to be certain about the dimensions, as most of us have difficulty estimating distance/depth accurately and if you are way off, it can cost you money (oversizing aeration system, overtreatment of beneficial bacteria). We can help, contact us.

What maintenance should I expect with my compressor or fountain?

For a compressor every fall when you bring it in or turn it off, inspect the cord, the air filter, the casing and make sure everything is functioning properly. Clean and store away for winter. All diffusers and tubing can remain in the water; simply make sure the tubing ends are plugged so no moisture can get in the lines. After several years you may wish to have your compressor serviced by us, we will check the diaphragm, filter etc. and let you know if there are any weaknesses or problems.

For a fountain that must be removed from the lake, inspect the electrical cord, the zinc anode and clean the unit including the grill. Store in a dry, warm place for the winter.

For all pumps re-read the owner`s manual for further information regarding maintenance and troubleshooting.

How can I keep my pond water from developing too many nutrients?

We always recommend to our clients not to mow their lawns too close to the pond. We love the natural look that can develop when grasses and other plants are allowed to flourish at the pond’s edge. This band of tall plants helps to capture nutrients from nutrient rich surface water from entering the pond. Also make sure surface run-off doesn’t get into the pond, as it is normally very high in phosphorous.

We put bacteria in our pond and it is still growing algae, why is that?

Many ponds that receive a fair bit of nutrients on a regular basis can be difficult to treat. Here is a checklist that can help you troubleshoot the problems in your pond:

  • Verify the size/depth of the pond and dosage of bacteria. Call us for help.
  • Do a shock treatment of bacteria every spring. Follow treatment applications regularly or add more bacteria if necessary.
  • All bacteria we sell thrive in aerobic environments, so add lake bottom aeration if you haven`t already done so. Aeration, fountains and waterfalls are not equivalent systems for giving oxygen to a pond.
  • Check to make sure your existing aeration system is functioning properly.
  • If your pond is in the sun and you run your fountain or waterfall all the time in the summer, consider running it only on a timer during the cooler parts of the day.
  • Check the pH of the pond to make sure it is within the range for bacteria to work.
  • If your product has been open for a while, froze and / or has been in stock for several years, chances are the bacteria population contained is no longer active and efficient.
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Service

Do you speak English?

We get a lot of questions about this, the answer is Yes! All of us are bilingual, some more than others but everyone here speaks English, so don`t be shy to call or shy to try out your French! In fact the region we work and live in was originally settled by the English, and our community of Lac Brome is about 50/50 English and French. 

Does Guy Lapointe work for you?

No but we enjoy serving him, and keeping his pond in top shape.

When will my order leave your warehouse?

When the product is in stock, we usually ship the next day, although in the high season allow 2 days from order date. Some items are special order, some in transit and some are back ordered. If your item is not in stock someone will notify you. 

How can I track my shipment?

When your order leaves our warehouse you will receive the invoice for your purchase via email. On this invoice in the Description box will be the tracking number and the name of the carrier. Simply go online, search for tracking a package, and begin your search the next day so that the transaction can enter the system of the carrier.  Please visit our Delivery Service section for more details.  If you have any problems tracking your package, please let us know so we can help! 

My pump/fountain needs repair, how do I go about arranging this?

Simply call us and ask to speak to a sales person, we will take down the relevant information and give you a return number that you write on the package.  If pump/fountain is under warranty, we pay shipping one way, if warranty is past, client pays shipping both ways.  Please pack your pump up extremely well so it is not damaged in shipping.

Can someone see our project for a consultation?

For industrial projects we travel far and wide, please contact us for details.

We can visit our local clients for pond consultation. Calling early in the season (before mid May) or after mid July is best.

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Web orders

I am having problems with checkout, what can I do?

Online shopping experiences can be varied dependent on several factors.  Slowness can be attributed to the speed of the store or client internet provider server.  The location, the computer’s operating system, anti-virus and firewall programs, up-to-date programs, etc. can all affect your experience online. Occasionally it takes longer to do the checkout on our website, which is an issue we are working to rectify. Please allow sufficient time for a page to load or refresh before continuing to the next step. Fast clicking before a page as fully loaded can sometimes halt the order normal process.  If you are still experiencing troubles with online orders, do not hesitate to contact us. We want you to have a positive experience with us and will do what we can to assist you or take your order over the phone! (Monday – Friday 9am – 5pm).

Items added to my cart do not appear

Sometimes, depending on your browser, the items added to your shopping cart do not appear. If this happens, simply “refresh” (update) the page by clicking on the “Update Cart” button.

How much will I pay for my delivery?

Please visit our Delivery Service page to consult our online shipping rates throughout Canada.

Can I choose my delivery service?

Canada is a very large country with some remote locations.  Depending on your location, we will select the most efficient carrier for your parcel delivery.  As your items are ready to ship, you will receive your invoice by email with tracking number and carriers name confirmation.  For more details, please visit our Delivery Service page.

When will my order leave your warehouse?

When the product is in stock, we usually ship the next day, although in the high season allow 2 days from order date. Some items are special order, some in transit and some are back ordered. If your item is not in stock someone will notify you. 

How can I track my shipment?

When your order leaves our warehouse you will receive the invoice for your purchase via email. On this invoice in the Description box will be the tracking number and the name of the carrier. Simply go online, search for tracking a package, and begin your search the next day so that the transaction can enter the system of the carrier.  Please visit our Delivery Service section for more details.  If you have any problems tracking your package, please let us know so we can help! 

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